Rubbish service. Third time now I've ordered flowers from M and S and they haven't arrived having been delivered to the wrong place. This time I was able to get in the car and collect from where they had been left. MandS.. But previously no refunds given. You need to get your delivery system sorted. Sorely disappointed. Very poor customer service. Posted a review on their website to receive an email stating 'Unfortunately, your review didn’t meet all our website guidelines as it shipping or fulfilment focused, so we’re unable to publish it.' Will NEVER use them again!