I usually use lovelyfloraworld.co.uk to order flowers and have always had a great service but on this occasion I succumbed to peer pressure (it was a gift from a few of us so I listened to the other's recommendations) and ordered from M & S flowers. I picked a specific delivery date and tried to order a christmassy bouquet but the 2 I really wanted were 'unavailable' when I got to checkout so I settled for a 'cappuccino' bouquet as it had nice big red and pink roses, teasel and eucalyptus leaves (the only christmassy thing about it), it would do I supposed and it was £35 (much dearer than any comparable sized bunch on on my usual supplier's site) I ordered, confident that it would be delivered on time at the very least. Well, disappointingly, I got a couple of emails shortly before the delivery date saying it was going to be late and it turned out it was a whole day late and that was unacceptable from a so called reputable company. Then the recipient sent me a photo of the flowers they received and I couldn't believe they had substituted the lovely pink roses for insipid white ones...absolutely NOT what I had ordered! M & S invited me to give them feedback so I gave them relatively low feedback citing the late delivery and the wrong flowers as a justification for the 3 stars, I gave honest and genuine feedback based on my personal experience and felt I was being generous because my boss liked the gift from her team and since it was a surprise she had no expectations. My feedback was based on the ordering, the delivery, the quality and appearance of the product and service. Well, what a surprise when M & S emailed to say my feedback was unacceptable because it was 'fulfillment and delivery focussed' ...of course it was! That is what feedback is all about, you give feedback on all aspects of the service and product. I edited my feedback to merely state that the flowers were wrong and late and again it was not accepted. It seems you cannot leave feedback about the actual flowers or the delivery despite all of this being what I actually paid for and I am at a loss to know what I CAN leave feedback about. Never will I buy from M & S again, it is low quality, bad service, overpriced and how can you trust a company that makes it impossible to leave anything other than positive feedback.