I ordered some flowers as a thank you to my family for all they did for me at Xmas. I ordered the purple rain bouquet at £40 . Luckily I was still there when they arrived, they were in a sorry state and nothing like the photo on the web site. I complained and to give them their due they answered straight away and organised a replacement bouquet. Sadly this was even worse and they were half dead. Not what I would expect from M&S. I complained again and they refunded the money straight away - but that isn’t the point. I really wanted to send a nice thank you present.