I ordered flowers for my 94year old mum who lives in a nursing home 120 miles from me. The home is in a covid lockdown so contact is limited by this and my distance from her. The flowers were ordered on 8th January for next day delivery. Today is the 10th and I’ve just been told by Customer Services that it will be tomorrow before any arrive. I was given the option of refund which I have taken. This is appalling service from what is regarded as a reputable company. I had planned to send flowers once a month. I no longer trust they will arrive so M & S have lost out. I shall be telling my family and friends. A similar situation happened about 18 months ago when I sent flowers to my 3 adult children. I decided to try again but wish I hadn’t bothered.