My lovely husband ordered me some flowers for Valentines, but asked for delivery on the 12 th, which happened no problem. I was previously a florist running a very busy business, so I know the busyness and problems of Valentines. However upon opening the box, it contained 10 mixed pink, cream and white roses, crushed, dry, floppy and pretty blown (well out, not in bud). I was horrified on his behalf, and immediately rang customer services. They answered quickly, were very sympathetic, and offered a replacement to be delivered on the 14th plus a £10 gift voucher for my husband as compensation. The replacement has just arrived, and while some of the roses are reasonable, three pink ones were completely drooped and wilted, and all of them were very dry on the stems. There seems to be a serious quality control problem at the warehouse, if roses (or any flower for that matter), are correctly conditioned after arrival from the wholesaler, I.e. clipped and given a good drink, they should stand up well for delivery, particularly with a damp wrap on the bottom as these had. My husband took one look at them and said ‘they just look dead!, I won’t be ordering from M&S again!’. If you can’t get your quality control sorted, which looking at the number of negative reviews here is not happening, then get out of the marketplace, and let people that know what they are doing provide this service. I would never have sent either of these bouquets out to a customer.