I sent my mum some flowers yesterday for mother's day. My mum phoned to say she was very grateful for them but she said that there were a lot of dead flowers and crispy foliage. My mum phoned M & S today to get a refund and they honoured it and also gave my mum a £15 voucher as a gesture of good will. It's a shame so many people have experienced poor flowers as it's unlikely I will shop their for flower delivery again. But appreciate the prompt refund and good will.
2 years ago
Marks & Spencer has a
2.1
average rating
from
1,183
reviews
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