Two bouquets delivered for my birthday last wk. The first, alstroemeria, had crushed bent flowers, and blackened dying leaves to top of several stems. The second had roses that were dead/dying next morning; small shrivelled daisies; shrivelling anemones with curled crisping edges on all but one; tulips not in bud; and a branch of dry leaves. 4 days on from my birthday I have one anemone and 3 tulips left - plus 3 hyacinth heads which were fresh. I complained to M&S. Customer services were courteous, apologetic, helpful I was sent a big bunch of tulips. By day 5 many flower heads were dry or petals falling. Tulips bought in store (M&S, Waitrose, Sainsbury's) last 7 to 10 days. I will never order flowers for delivery from M&S. I have not told my nieces who sent the flowers, they would be so upset.