Flowers for Mother's Day ordered on Friday for Sunday delivery. Notified on Sunday that they wouldn't be delivered until Monday. DPD claimed box arrived with them "damaged". M&S offered replacement for delivery on Tuesday. Original flowers arrived on Monday, wilted, discoloured and in an open damaged box. Replacement arrived Tuesday, even worse state - broken flowers, wilting, box badly damaged and far too big for flowers inside. Neighbour uses M&S regularly and said they were shocked at quality and delivery. "Looked like flowers were already a week old". Have to say customer services were very good, shame the products weren't too. Ruined my 80yr old Mother's day - twice.