You sent me dead flowers for my 70th birthday...twice. You claim to have done something about the quality of your flowers but it is still happening. My birthday was in February, lots of people got a pile of petals for Mothers' Day and is still happening now. M&S used to be good for flowers, no longer. When I got first dead bunch, I phoned your call centre which it turns out is in South Africa. Pleasant person on phone , apology and second bunch to be sent. HOWEVER second bunch dead and phoned call centre again and got v snippy woman on phone. She refused to transfer me to her boss so I could make a complaint. Then e mailed asking for UK customer services phone number and they would not give me one. So customer forced to speak to place where her complaint not dealt with. I have told all my friends and we are using non M&S flowers which are so much better. M&S, this is not customer service