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Marion Nelthorpe
Received these flowers from a friend as a thank you gift. If I could have given them zero stars I would have. They were delivered by Yodel, they had no water and were all so limp and wilting they were only good for the bin. I rang to complain and was told a replacement would be sent the next day - which they were at 5.15pm and I was given a £5 voucher (which I had to ask for as it wasnt offered). When the second bunch arrived they were only slightly better. The roses were all fully open, all but two of them were brown on the edges and the remaining flowers were wilting. It ruined what was a thoughtful gift from a friend and, after this experience, I would never use M&S for flowers and would never recommend them to anyone. For an organisation that prides itself on quality their flowers are a disgrace.
2 years ago
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Marks & Spencer has a 2.1 average rating from 1,183 reviews

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