It was my birthday this week and the day after I opened my front door to find a M&S bouquet left on the doorstep. The flowers were half dead but I felt embarrassed to tell my friend who sent them. Next day another friend telephoned me and asked if I liked the flowers she sent. I told her I hadn’t received any flowers and she said they were delivered at 11.00 a.m. I looked outside my front door and there were the flowers which had been sitting there for four hours in the sun. I was so angry I telephoned M&S and complained asking why the delivery man couldn’t ring my doorbell and there is no secure place outside my house to leave packages. They said they would deal with the couriers and would I accept another bouquet. The bouquet was supposed to be delivered between 12.45 and 1.45. At 11.45 I opened my front door to water some plants and, yes you’ve guessed, the bouquet was sitting on my doorstep. The courier couldn’t be bothered to ring the doorbell. I have again complained to M&S and have asked my friends not to send me any more M&S flowers