Disgusting service would give zero stars if I could. Ordered flowers for daughters wedding anniversary but never arrived. Called M&S spoke to really rude man who advised they had been delivered but transpired to wrong house, said it was my fault as I must of given wrong house number which I knew I hadn't. He said he would listen to call and call me back but no call ever came. Had to chase them again next day when they did offer me refund. Postman eventually found the withered flowers in box week later under a bush down the road! Appalling service, will never order flowers from M&S again and feel really let down by the overall service.