No option to give Zero Stars! Ordered flowers for my wife's 60th Birthday. Flowers arrived on time but were badly packed, clearly in a poor state BEFORE they were packed (half chewed foliage and dead leaves, rotting stems) and looked like they had been travelling across a desert for days. M&S Customer Service response was to re-ship another order, which arrived OK but without so much as a "sorry" - just a repeat of the original Happy Birthday message from me. Clearly a zero effort zero interest policy:-( This is not the first time we have had issues with M&S online flowers. It will be the last even IF we get a proper apology and a full refund (hah!) Extremely disappointing.