These flowers were sent for a ery special birthday from a very special person. Totally drooped when arrived. I didn't want to tell the sender as know would be Embarrassed and upset. I've been trying for nearly a week to ask customer services to assist Despite giving customer service all the information I have on delivery this includes address of sender email the label sent to me customer reference everything on flower parcel customer services still stay can't trace.....can you believe! Postcode is all that's needed. Marks and Spencer customer service are being most unreasonable which is a shame as I had always trusted. My experience not good for customer service and flowers delivered in poor condition