Diabolical service I ordered a delivery of flowers for my friends birthday on the web page they were priced at £30 but the system would not accept the order unless I agreed to pay £35 an increase in price of £5 from web page to ordering at time of ordering.price increase in five minutes. Placed my order Which was done in store by a member of staff. The computer kept crashing the staff called a technical chap who came down from the office to resolve the problem. Finally placed the order. Flowers did not arrive even though several messages were sent to me stating they had been delivered. Tried twice to resolve this issue in store still waiting for reimbursement to my bank account. I have closed my account with Marks and Spencer. Upper management not interested CEO office not interested either. Dreadful company now. In store staff tried their hardest and best but to no avail they were were far more helpful and professional than the management team of this company. The good reputation of this company has dropped it is my opinion the in store staff are the champions who give the good name not the shoddy and uncaring management teams. A friend had a similar experience when ordering sofas. They have a nice selection of biscuits I recommend buying in store not ordering a delivery. Even the questionnaire below will not allow accurate comment. Close your stores and go back to being a market trader M & S.