Absolutely disgraceful service, flowers ordered well in advance for specified delivery special birthday gift. The recipient waited in all day for the delivery, 6.30pm at night notification delivery not happening. Waited thinking be delivered today, nope no delivery or updates. CUSTOMER SERVICE no forget that those days have gone where M&S had one of the best CS for a business as well as good quality trusted...let down now I need to wait to see if day three the flowers turn up, I want to cancel as they will not be fresh and little late for the birthday girl. No reply to email and phone wait times high to be told I need to email to complain..wow a one star.for the easy ordering...