i have shopped at the willows Marks and Spencers for 30 yrs or more and spent a small fortune at xmas because my wife and i love there food i two have been on the wrong side of this very unpleasant Nicola section so called Manager so after reading the review about her and her girlfriend sending the police to a customers home with allegations which seem to be completely false and even the staff at the store said it was it was evil what they did but unfortunately all that Nicola can say is he got what he deserved and then burst out laughing all i can say is how cringe she is these reviews have made my wife and myself take our business to another store and on top of this the General Manager banned him from her store for rewarding her staff for there excellent customer service skills they have Destroyed the good name that store once had and everyone in Torbay are saying how did they get away with treating this innocent kind gentleman like this i am told people that no him say he is hurt by all the Lies they have told