I ordered some flowers to be delivered for a relative's 70th birthday. Order number 306-0041387-1577407 The flowers were scheduled for delivery on Monday 21/11/22. On phoning my relative (6pm)no flowers had been delivered . I waited for 15 minutes for the M&S adviser to answer the phone . The phone line was awful and it was very difficult to understand what was being said . The advisor sounded disinterested and made no apology about either the time I had waited on the phone or the fact that the flowers had not been delivered. She said ' ok do you want a refund? ' I asked when the flowers would be delivered and she replied that they were held up by Yodel and that they would be delivered tomorrow. It was only when my daughter took over the call that I was offered a refund . The flowers were finally delivered a day late and my relative sent pictures. I can honestly say I was speechless- they were half dead and did not resemble the pictures on the site I ordered from.