On 3 occasions in recent weeks our family have had flowers delivered and on each occasion they have been absolutely awful, almost dead or with one of the planted baskets all the flowers and compost was out and a total mess which my 90 year old mother had to clear up and try to re plant. They really are relying on the M&S name being quality, but unfortunately in my experience and I’m sure many others this has not been the case. And you really cannot tell the sender without sounding ungrateful, so in effect it’s like streaming peoples money without any responsibility regarding product