I am sorry to be doing this to such an established British Company with a one time high quality service and goods. Sadly I am going to repeat another complaint I have just read on this site. Yesterday I received a bunch of flowers for my birthday which half the flowers were limp including the leaves I realise it was mainly the bunch of tulips added to the bunch. The website chat box is totally unstable and after 3 attempts and being cut off I ended up phoning customer service. After explaining they were limp and could send evidence the operative said there was no need and would send another bunch. Sadly they arrived next day in exactly the same condition. Limp leaves and collapsing tulips. I can’t say how disappointing this experience is it’s as if no complaint was put in and nobody has learnt. My sister in law who sent the flowers does not know yet as she will be derverstated to be let down by a highly regarded company. I don’t know who you are employing but the obviously have no pride in their employment position or the training is lacking. I realise customer service does not care either so sadly this is my warning to other potential customers.