i have shopped with Mark's and Spencer's for a very long time but when i read the review's about there Torquay Food Hall and the way the General Claire was so rude to the gentleman that had made a complaint to head office about the way the Commercial manager Andrew and section manager Nikki had treated him it clearly shows the HR department in a very bad way its one thing to ban a customer that shopped there for over 20 yrs but to make up excuses that rewarding staff for good customer services was against there company Policy yet the staff took it from this Gentleman and were happy to spend it maybe the staff should be aware of the company polices even people reading this will clearly see if you make a compliant they will find a way to ban you from there store as these managers did just that and the section manager Nikki who sent the police to the Gentleman home with nothing but made up Lies that was all in her Histrionic head she should be ashamed of herself its Disgusting how cruel could you be to someone that was clearly innocent and so kind and yet HR couldn't even explain how they would sit back and allow there managers to treat a loyal customer in this way its the most Disturbing review that anyone could ever read a gentleman that was so kind and generous and most of all INNOCENT they have Destroyed a good store's fantastic name its seems if you have worked there for 30 yrs or more you are more powerful than Claire the so called General manager who should have been sacked clearly a very Toxic store