I won't buy a bouquet from M&S ever again, as in 50 years of buying presents, NO other company has let me down on nominated day delivery. This was a very special occasion for a very special person, so it was infuriating and upsetting to hear that the flowers were still in transit the following day. Spring flowers are short lived anyway, once they are cut, so the shelf life is going to be even shorter, without factoring in the unfavourable conditions they have been kept in for 24 hours. (Warehouse/lorry) Trying to talk to customer services was a trial which I failed as I got fed up with automated responses which didn't address the problem. Really angry.