Terrible service! Ordered flowers on 12th March to be delivered on my nominated date, 18th, the day before Mother’s Day. Didn’t arrive, then received an email late on 18th to say my order had been cancelled due to problems with their delivery partner and I would be refunded. By then it was too late to arrange another gift for my step mum, who lives an hour and a half’s drive away. Received another email today to say the flowers will be delivered tomorrow. What good is that? Mother’s Day is today, not tomorrow. I am still expecting a refund. Never again M&S flower delivery. I don’t trust you and you’ve caused a great deal of disappointment. Expected much better.