I ordered flowers for my mum and flowers for my mother in law, both for mothers day. Mum rang to say 2 Rose heads and 1 tulip head were broken and that the foliage was squashed. Mum said that it looked as if the flowers had been stored somewhere for a couple of days and then rammed into the box. I immediately rang Customer Services and they arranged for a new delivery to be sent next Thursday. Mother in law sent me a photo of her roses. They looked different to the original photo on the website. Very disappointed with Marks & Spencers and won't order from them again.