I ordered flowers for delivery for Thursday 17th March ( not for Mothers Day ) . I was sent a photo by delivery showing a broken box supposedly delivered Friday 19th to the outside of a block of flats . The deliverer never tried the buzzer to go into building or to the flats to find the flat . You have this recorded as I informed customer service on Friday after going through an unreasonable hike round website to find contacts for customer service . The flowers were never found . Marks and Spencer’s sent replacement for delivery today - just had a photo showing these also not delivered to the flat but left outside the block of flats . The buzzer was never pressed . These are elderly disabled people . The instruction was specifically to go to the flat doors I love marks and Spencer’s flowers but I won’t be sending them to anyone again until they change their delivery company .