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Anonymous
I received a delivery of flowers on Mother’s Day that like many others were half dead. I contacted the customer service dept which kept cutting off the call 5 times. Emailed the next day and got a response 48 hours later asking me whether we wanted a refund or a replacement. I responded that they should at least be offering both. Now got an offer of a refund and a £5 e voucher. Probably doesn’t even cover my telephone costs. Marks and Spencer how the mighty have fallen. Very poor customer service
1 year ago
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Marks & Spencer has a 2.1 average rating from 1,183 reviews

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Alice, Customer Support

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