Today I have received a beautiful delivery of GET WELL flowers from my niece . the courier was DPD in the Northampton area who are always excellent. The flowers are a large bunch of cream, pink and red roses in an extremely strong box and fixed tightly to the base of the interior. If these can arrive perfectly = on time / in excellent condition why are M&S allowing such appalling uncaring staff in other reviews to continue giving such bad service and couldn't care less attitude ? They are obviously losing a vast number of customers , businesses these days can ill afford to lose them.