i have to say i have read most reviews about this company but none as shocking and disturbing as the Torquays so called flagship store if you can Ban a loyal customer for rewarding your staff for going the extra mile to help a customer then there is something seriously wrong with this companies policy its clear MRS C. Thomas the general manager should of sacked the staff and managers that took this money but its clear it was easier for her to Ban the customer and i believe even the commercial manager Andrew Harris took £100 from this customer and then told the customer he was being Banned from there store for giving mangers money which was against there policy how Disgusting for head office to allow managers to perform in this manner if the managers and staff had said we would be sacked for taking this money i am sure the customer would have not even offered it to them or would of wanted to put them or himself in that position i wouldn't give them my custom after reading there reviews well done Nikki all yr doing i believe. To the customer keep yr money in yr pocket and learn from yr mistake