Ordered flowers to be delivered on certain date. They were not delivered. After specifically saying do not deliver the next day ….. they did deliver the next day. Probably spent over an hour finding out what happened customer services were unhelpful they don’t care. Finally spoke to a manager the next day after being promised a call back( which did not happen). He offered to send fresh flowers arranged delivery the following week… refunded me gave me a voucher. I did not want a refund or voucher they let me down. The following week they were eventually delivered at 6.49 pm… just left on the doorstep on full view. I hope when the family return they are still there. I would not recommend ordering from M and S they are not the company they used to be their values are no longer about the customer.