Ordered flowers on 10th Dec for delivery on 21st so that I could prepare the table decoration on the 22nd for Christmas Day. I did not read the reviews before ordering and simply trusted the good reputation of this brand. BIG MISTAKE. They did not arrive on the specified day and when I checked the tracking the following early afternoon around 1.00pm the record showed “delivery refused” at 9.31pm on the 21st followed by two more entries a minute apart ultimately saying they would deliver the next day. The tracking also recorded an attempted delivery at 8.49 am on the 22nd with no answer. At that time I was with my husband in the room next door to the front door bell chime and I can assure you nobody rang the bell or knocked the front door or rang the gate bell which calls my phone. I called customer service who offered no apology , advised the flowers I ordered were no longer available and said she would arrange a delivery of alternative flowers of who knows whose choice which would be delivered Christmas Eve. A refund was offered but by this time it is too late to find Christmas flowers for sale. They are all sold and, anyway, I have no time to shop around. We had planned to have everything ready for the table early on Christmas Eve for our party and then spend the evening relaxing with our friends at their open house party in the evening. A considerable amount of distress has been caused by incompetent personnel at M&S and DPD and unsympathetic staff at M&S. Never will I buy anything again either online or in store from this outfit staffed by inept managers and their incompetent , uncaring staff.