Absolutely disgusting customer service, I am a 60 year old women with severe arthritis in my hands so my daughter helps carrying bags. I was purchasing food and wine as a gift for a friends birthday and was refused service. I was told it was because my daughter was holding my bag. My daughter returned to the car, and I was still refused service dispute having ID and being very clearly considerably over the required age. I have shopped in the M&S that was across the road for over 15 years as I live close by and have never experienced this in all those years. We were excited to visit the new Derriford store for the first time, but due to the way I was treated, being refused service, I will not return. M&S has lost my business through what can only be considered a ‘jobs worth’ attitude from staff and manager.