Despite having been a Marks & Spencer loyal customer for years , after my recent experience, I no longer see it as the great store it once was . I bought bedding that went wrong after wash, despite escalating the issue, the executive team was dismissive and never answered my simple question . I was met with no resolution , and no refund . I ended up buying similar bedding at John Lewis of much better quality and lower price . On top of that , the food quality has noticeably declined in recent years , in my experience Liddle has better vegetables and Tesco or your local butcher cheaper meat . At this point , the only thing I will walk into Sprucefield for , is Kerrygold unsalted butter , because M&S is the only place around that stocks it . If M&S can’t stand by their quality , then I won’t stand by them . Oh, and don’t bother writing to the CEO . He says he cares , but in my experience, that wasn’t the case .