I ordered the pale lemon bouquet for my sister for her 50th birthday , they arrived but the white and pink roses looked awful, got hold of customer services who ordered a replacement bouquet and they turned up looking even worse than the first ones , clearly there was an issue with the flowers , customer services were great but was not expecting such poor quality flowers . So I absolutely have only good things to say about the customer service team but 2 attempts to celebrate my sisters birthday and the flowers clearly are nothing like the standards I expected from M&S!!!! Refund on a gift card too so they still get my money