I purchased a wooden garden table and chairs from M & S and assumed it would be good quality and any problems would be dealt with.
The table was set up in the garden for a barbecue and afterwards was placed back in the garage.
On second use, my husband was shocked when opening the table, that one of the legs had a large crack through it.
The table had never had anything heavy on it and had only been used for what is was intended.
I contacted M&S and just under a week later they contacted me to arrange a visit by one of their technicians.
The technician was quite abrupt and said that it looked like someone had forced the leg. I assured him that this was incorrect and was quite shocked by his attitude.
I was then told by email, that because there wasn't a fault with the table there was nothing they could do. I was upset and shocked that M&S would treat a customer this way.
I then wrote a one star review on Marks and Spencer.com, seemingly within their guidelines and it was removed.
I am now left with an expensive, useless table and have lost all trust in the company.
I will never shop with them again.
I will never shop wit
7 years ago
Marks & Spencer has a
2.1
average rating
from
1,183
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.