I would advise anyone thinking of buying anything which you can't take away with you, to think twice. Let's face it you don't buy because they are the cheapest but because you believe you can trust M&S for quality and service. I was shocked at how I've been treated by them. I ordered a wardrobe in November which was in stock and also a footstool. Told delivery would be 29th Jan, received reminder 22nd Jan confirming delivery and again 26th with a more exact time. So I prepared for the delivery getting rid of the old wardrobe, only to get a call later on the 26th saying there was a problem with the footstool from the manufacturer and they wouldn't be able to deliver until 22nd Feb. Not a big problem as I could live without a footstool a bit longer. What about the wardrobe I asked. What wardrobe was the reply, I can't access the system at the moment, but don't worry I will get back to you on Monday. No call by 3pm Monday so I called customer service. They couldn't provide a logical reason why the wardrobe couldn't be delivered sooner than the 22nd Feb. I asked to speak to a manager and was told it would take 2 days for someone to call. No call within 2 days so I called again. I said if no one called me today then I would elevate my complaint. It would seem management hide or there is a shortage of managers as well as lorries to deliver the furniture they sell. My trust in M&S has been reduced completely and I'm not surprised to see they are now closing stores. Doesn't seem to be the company I grew up with.