I ordered a £25 bag of Christmas festive flowers online to be delivered to my elderly mother-in-law. It was delivered on time but my m-in-law phoned to tell me the flower food was missing. I checked the order online and the flowers looked much better and the bunch a lot bigger. I phoned customer services to complain and was sent a £10 gift voucher in compensation. I said I didn't think this amount was enough but was told that was all that I could have. I forwarded this to my in-law to say sorry. I am not at all happy, I thought M&S customer service was better than this. I definitely won't be buying any more flowers from them. I've bought better flowers from my local supermarket for a fraction of the cost of these.