I ordered two deliveries of Christmas flowers for employees this week and both deliveries have failed. Message left out, so recipient had no idea who sent them and the other delayed by Yodel who pushed the delivery to an office out to after 6 pm, then it was taken back to depot. Called customer services which is now most likely operated from abroad via South African operators who can do nothing other than look at the order. I was told today that I would receive a call back, nothing. 5 phone calls, two hung up and hours wasted. I will never use them again as this is two Christmas presents ruined but will look on line to find a local florist - far better to support the local community in those areas. Their SA operatives are poorly trained, talked to me as if I was lying and had a brusque and off hand attitude. Marks n Spencer you should know better than to think your customers will stick around for a repeat performance of the Yodel delivery system, your customer service and orders not arriving as ordered. Total value our £100...no compensation - shocking.