Delivery of bedding plants gift from my family plants all out of the pots small bedding plants all damaged very bad packaging also box had not been kept upright which was advised on the box.I complained to customer services who did not seem interested not even an apology said they would send out another box which arrived on Saturday even worse than the previous one.I am an elderly lady who loves her garden and was upset to see lovely plants all packed so badly not M and S high standard I cannot believe I am the only person with this complaint I cannot write a review on the actual item as it is no longer available online.Not a happy lady!!!