My complaint is not with M&S as such but with their choice of courier, YODEL. I ordered flowers for a birthday. To be delivered to a flat in East Kilbride. Flats in E.K. are numbered individually and the main door is not secured. I.e. there is free access and post and parcels are delivered to the individual flats, NOT TO THE BLOCK! The Yodel driver sat the flowers just inside the main door and left without any card or announcement that he had done so. This happened on a previous occasion with Yodel, that time with another flower company and this was the reason that I decided to try M&S (not knowing that they used Yodel) The recipient only found out that the flowers had arrived when a neighbour asked if she was expecting a delivery. YODEL ARE A DISGRACE. M&S need to do something about them. I WILL NOT be ordering flowers from M&S again. P.S. The recipient had received a flower delivery by another courier same day. Flowers left at door with a card through the letterbox . Shame on Yodel.