A friend sent me the roses and tulips duo bouquet to cheer me up following a bad fall. Whilst the roses were lovely, the tulips did little to cheer me up - they were all wilting when I took them out of the box and after being in the vase for about an hour the petals began to drop. Very disappointed. Contacted Customer Services who were very apologetic and helpful and they arranged for a replacement bouquet to be sent to me. I did contact the sender and explained the situation and he was pleased to know problem has been resolved but was naturally disappointed. Full marks to Customer Services for their prompt response to the query. Tulips looked just like those in the photo submitted by reviewer Brian