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Dissatisfied Customer
Two weeks ago I sent a bouquet to a friend and was very disappointed when a different one was sent. I complained and showed proof of the less attractive one sent nothing like what I had chosen. I was refunded but that didn’t compensate for my disappointment. Decided that I would give them another chance yesterday and again to my disgust less flowers in bouquet insipid not like picture..can’t trust you... make sure you get a photo to check... have sent so many in the past but who knows what they have been like? Will go elsewhere in the future.
4 years ago
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Marks & Spencer has a 2.1 average rating from 1,183 reviews

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Alice, Customer Support

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