Well, first they got my details wrong and had to reissue the policy after 3 phone calls and 45+ minute waits each call. No one seems to have a note system to see what's been said in previous calls. Then 5 months later I got a new car ... that was hassle to update the details. Then my policy was due for renewal and I had an email stating the documents was in my online portal. Guess what, they wasn't. I emailed them with no reply, So I make ANOTHER call to them with a 30 min wait. THEN they quote £350 for a renewal on my previous policy price. I said no and to cancel the auto renew but specified I need my proof of NCD. They said it's in my portal with my renewal quote (the same quote I never bloody received!) so I asked for it to me emailed to me. Got told sure, no problem. Guess what???? I wasn't emailed!!! I have emailed them again for my NCD but have not had a response in 7 working days. They are absolutely useless and I'm sure they have labels on the phone and their computer mouse so they do not get them confused. But I bet they still do. Idiots. Will NEVER use again.