Appalling, send me absolutely no comms whatsoever after joining up. I hunted through their website trying to work out if I needed to send them my no claims proof and couldn't find out how to do it. Since they hadn't asked me to, I forgot all about it. The first comms I received for them was them cancelling my account because I was supposed to somehow figure it out from their awful website. The charged me a huge cancellation discount as well as "extra" charges which were unspecified. All in all they basically nicked my fee and didn't insure me. Absolute scum.