I am not someone to leave reviews but my experience with this company have been so bad, I need to warn others. Ive just read through other reviews and it seems many people have had the same issues. Firstly I had a policy with them for a few months, then 1 month they cancel as 'couldn't take my payment,' even though the money was in the account as it was every month. They sent emails to let me know but they went into my junk folder. I let this go as these things can happen. I set up another policy, which cost me more, and cost me more again as the first month you always pay extra. But I was fine with that, these things can happen. But..this time I was asked to validate the policy through their app. IT DOES NOT WORK. So I tried to call through various numbers, the only way you get through is if your buying a new policy, which they direct you to customer services and then you can wait ages again. Ive had around six 45 minute calls this week and still not got through. So I try to use their live chat, most of the time it doesn't work, and when it does, they tell you to call. When you call, you can't get through and constantly told to try the live chat for quicker access to help. I have even emailed in, still no help! So my second policy is due to be cancelled, yet I've done everything I can to contact them, so I've paid a large amount of money for 2 weeks insurance. Ive never ever had any issues with an insurance company, never wrote a bad review before but I am astounded by how poor the service is from MCE Insurance.