I Set up an insurance policy for my motorbike on 6th November 2020 online and was quoted £1151.82 to which I accepted. I paid a deposit of £289.60 and set up a payment plan for the rest at £132.88 per month which my father is paying. After the policy was set up online, I didn’t receive any insurance documents or terms and conditions. I chased MCE online via webchat daily throughout November and received no replies at all. I emailed on the 18/11/2020 and 27/11/2020 which were both initially ignored, I then got a random email from an Oliver who said he was also having trouble sending them to me and he would resolve and come back to me. He didn’t! Today 7th January 2021 I received an email from Kelly in the customers service team for MCE stating that they are trying to contact me as there is an error in my policy. I can confirm that this is untrue as MCE have made no attempted to do so. I called customer service myself and spoke to a customer advisor who said there was a mistake at their end when setting up the policy and he would have to cancel the policy within 7 days and set me up a new policy. He then went on to say the new policy was considerably more expensive and I would have to pay this difference in charges along with their increased interest rate on future monthly payments. I expressed my extreme dissatisfaction with this and told him that I do not accept this and was not giving him my authority to cancel my current policy as I had not breach any of their conditions and have fulfilled all of my contractual payments. He then said he took advice, and he could do this. Since this I have received emailing giving me a 7-day cancelation notice which will now leave my very expensive motorbike uninsured and due to the current pandemic, I can’t afford to pay the extra. MCE insurance do not care about their customers and ignore all communications sent to them; they also don’t mind breaking FCA regulations if it benefits them. My recommendation would be don’t consider MCE insurance at all. Imagine if you actually needed to claim!!