Customer service staff are very hit and miss. One guy put his phone down on me rather than listen to what I was saying. Online quotes disapear if you do actually get through to Customer Services and you can no longer go back on line and continue with them. You have to start the whole process again back on the internet. Customer Services can't give new quotes over the phone you are forced to go back on line. The system is a mess. I dread what would happen if I ever needed to claim. It would be an utter nightmare. The company needs a comlete review of it's processes. It has lost it's way.