What an absolute nightmare three hours… What an absolute nightmare three hours of my life I just spent trying to get reinsured by MCE. I was passed from pillar to post and asked to make phone call after phone call and then go online to apply for insurance as a new customer even though I am a returning customer. The story goes on…. So I was initially told I wouldn’t be insured by MCE so I decided to get insurance with a different company. MCE then decided that they could in fact insure me, and sent me email after email over a one month period. Quoting me prices as low as £220 to insure me on my bike. They the called me again last Friday 10th of December and said they would insure me for £296. I said that I had already insured myself with another company as MCE had previously told me the could no longer insure me. They told me to cancel my insurance and come back to them. They also told me they would hold the price of £296. They didn’t!!! On Monday 13th I proceeded to cancel with my other insurance company and had to pay a cancellation fee of £30. I then called MCE and they said they could hold the initial quote of £296 and I now had to pay £433 as the work on a day to day market rate. They then said it might be cheaper if I filled out a completely new insurance quote on their website. This took the best part of half an hour and at the end of this process I still had to call MCE and give them a reference number. When I gave them the reference number they said it didn’t work and I had to do another quote with them on the phone I spent about 2 1/2 hours of my morning doing this at this stage. I then had to endure another 25 minute phone call for a quote and registration with them for insurance. When I finally got to the end of the application (3rd one of the day) they charged me £499 instead of the previously quoted £433. As I gave them my bank details they processed the payment and instead of £499 coming out of my bank account £519 came out of my bank account. I saw this as it came up on my telephone banking app as a notification on my phone, I then asked the person on the phone from MCE why I was charged an extra £20 and he said because I had added extra breakdown cover to my quote. I had added the breakdown cover before I even gave him my banking details, so I’m shocked that he added the £20 fee on top. All in all I felt like I was being offered something very different to what I actually came away with. I ended up paying almost £300 more than I had originally been quoted and the customer service was woeful at best