If you ever need to make a claim, you have to call them on a premium number. I had to call to report my vehicle as stolen, the call lasted 45 minutes, the agent on the phone asked the same questions, or slightly different worded questions on repeat to drag the call on as long as possible. The questions were so incredibly stupid. I told them it was stolen while I was asleep and I only realized when I'd woken up. They asked questions such as "do you know where it is?" "Is it damaged?" "Do you think it's damaged?" "Was I injured in the incident?" "Did I have a passenger?". I had to say "I don't know, I was asleep, it is stolen" at least 20 times. The police have since recovered my vehicle and now I need to call them again regarding the damages. By the time I'm done calling them I will have actually run up a bigger phone bill than the cost of repairing my vehicle. And I'm not exaggerating, the last time I called it cost me £50. After this next phone call I should be on £100, and I assume there will be more calls after. It literally would have been better for me to not even claim.