They notified me about a claim that didn’t involve my bike. After I made numerous calls, I managed to contact the third parties representative and together we worked out that the claim was a misread on one digit. MCE didn’t engage with the third parties rep and their response to everything was that it was being dealt with in accordance with their processes. Ask them what their processes are and you won’t get an answer. Their emails and letters were grammatically poor; quite worrying when they can’t even get that right. This company went into administration last year for a reason. Do not take the risk of buying a policy with them just to save a few quid. It’s not worth it.