I have been with MCE for 5 years without any claims or convistions. My renewal was due on 3rd jan. Tried to renew online over Christmas was unable to and rang first thing on the 3rd to be told that as it had expired at 12.59 on the 2nd jan I needed to obtain a new quote from their website. I did so and the new quote was 25% more than I was offered on the renewal quotation with no change in circumstances. I queried this and was told that it would be unfair to offer the same discounts to new clients as existing and there was nothing they could do about it !! Also told that if I wasn't happy I should obtain other quotes on line. Unfortunately I didn't look at any other quotes until I had swallowed MCE's price rise and lodged the insurance with them. I could have saved myself £90 on the £350 premium with MCE which also contained a huge excess in comparison. Very poor service / customer retention and will certainly be looking to switch next year.